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Shipping & Returns

We ship to all 50 United States! Our top priority is making sure that you are completely satisfied with your shopping experience and that we are able to bring a taste of the mountains home to you. Non-perishable items ship Monday - Friday when your order is placed before 12:00 PM. Orders placed after 1:00 PM will be shipped the following business day.

Shipping perishable food items (pies, apples, etc.) requires more care and no one wants a pie that sat in a warehouse all weekend. We ship these items Monday - Wednesday, with Thursday available for local shipments and Next Day Air.

 

Here is a breakdown of how we ship your order:

 

Non-perishable

  • Shipped Monday-Friday

  • Shipped the same day if ordered before 12 PM

  • Not limited by transit time

 

Perishable

  • Shipped Monday-Wednesday (Thursday for 1 day only)

  • Shipped the same day if ordered before 12 PM

  • Guaranteed with TWO DAY transit only.

  • Orders placed after 12 PM Wednesday will be delayed until the following Monday

 

We use UPS for all of our shipping. Below are our shipping zones by state.

Zone 1: GA, FL, NC, SC, VQ, WV, MD, DE, PA, NJ, OH, MI, IN, IL, MO, KY, TN, AR, AL, LA, and MS

Zone 2: TX, OK, KS, CO, IA, WI, NY, VT, NH, MA, RI, and CT

Zone 3: MN, ND, SD, NE, WY, NM, AZ, UT, ID, MT, WA, OR, CA, AK, and HI

To help keep costs down we offer flat rate shipping on all orders. Customers ordering from States in zone 1 do not have to pay any extra shipping charges.

Customers ordering from States in zone 2 and 3 will have a flat rate added to your order to cover the 2-Day Air shipping costs on perishable goods only. We do not have to charge extra for Non-perishable items regardless of the zone so long as it's in the USA.

 

We Do Not Ship To PO Boxes or APO's.

 

Returns Policy

In most cases, you may return new, unopened items within 30 days of delivery for a full refund. If the return is determined to be the result of an error on our part (example: you received an incorrect item), reshipping costs will be covered by us. If the return is determined to be the result of the carrier (example: you received a damaged item) the customer will need to file a claim with the carrier before further action can be taken on our part.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



Contact

If you have any other questions or concerns in regards to shipping, please call or email us.  Our shipping staff is available to take phone calls and answer emails from 8 am to 4 pm Monday-Friday.

Phone: 706-632-3411

Email: shipping@mercierorchards.com